Reasonable Accommodations

Rapid City Regional Airport will provide reasonable accommodations in policies, practices, or procedures when such accommodations are necessary to avoid discrimination on the basis of disability. Such accommodations will be provided unless making the accommodations would fundamentally alter the nature of the service, program, or activity or result in an undue financial and administrative burden. 

Rapid City Regional Airport will not grant requests for modification that would fundamentally alter its transportation program, create a direct threat or significant risk to the health or safety of others, or would not enable someone to access services, programs, or facilities.

Requests for reasonable accommodations for persons with disabilities must be directed ATTN: ADA/Title VI Coordinator, toni.broom@rcgov.org or by calling 605-791-6785 Monday – Friday, 8:00 am – 4:30 pm. Airport will consider and respond to all requests for reasonable modifications promptly and within fourteen business days.

Paging

If you anticipate receiving a page or if you wish to leave a standard audible page, you can receive assistance by visiting the administration offices on the second floor of the terminal; or, if after normal business hours, the operations staff will assist you at 605-593-3419.

 

Visual Paging Monitors

Visual pages are displayed at the bottom of the display monitors in the terminal. Airlines have visual paging capability upon request.


Elevators

You can access the pre-security elevator near the baggage claim area. The post-security elevator is located near Gate 1 accessible only with airline or airport personnel escort.


Wheelchairs

Your airline can provide you with wheelchair assistance to or from your flight. Service should be requested from the airline in advance or at the ticket counter when you check in. Skycaps are also available for wheelchair assistance during summer season.

Accessible Parking

All parking facilities owned by the Rapid City Regional Airport offer accessible parking options. In both lots, accessible spaces are located near the walkways.

Ground Transportation – Wheelchair Transportation

Disabled travelers who qualify for service under the Americans with Disabilities Act can call Rapid Transit System Dial-A-Ride at 605-394-6631. All trip requests must be scheduled in advance, an application for this service is required. Learn More

Transportation can also be arranged through Airport Express Shuttle or by calling them at 605-399-9999.


TSA Cares

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.

You may also request assistance through the TSA screening checkpoint by completing clicking on the link below.

https://www.tsa.gov/contact-center/form/cares

Call 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.



Service Animal Relief Areas

Pre-Security - A service animal relief area is located outside the terminal, not far from the east Departure doors.

Post-Security - A service animal relief area is located at the bottom of the elevator near the TSA checkpoint post-security.

Travelers needing wheelchair assistance to the designated area will be accommodated by an airline representative.

Service Animal Screening

Inform the TSA Officer

Inform the TSA officer that you are traveling with a service animal. You may provide the officer with the TSA notification card: Individuals with Disabilities and Medical Conditions or medical documentation to describe your condition.

Screening

You and your service dog/animal will be screened by a walk-through metal detector. You may walk through together or you may lead the animal through separately on a leash.

If you opt not to be screened by the walk-through metal detector, you will undergo a pat-down.

If the metal detector alarms, you and/or your service dog/animal will undergo additional screening, including a pat-down.

During the additional screening, do not make contact with the dog (other than holding the leash) until a TSA officer has completed inspection of your dog/animal. TSA will not separate you from your service animal. If you have concerns about your screening, you can ask to speak with a supervisor or passenger support specialist at any point during the process.

Accessories

Service dog collars, harnesses, leashes, backpacks, vests and other items are subject to screening. Items that are necessary to maintain control of the service dog or indicate that the service dog is on duty do not require removal to be screened.

If you need to relieve your service dog and must exit the security checkpoint, you and the service dog will need to go through the screening process again. You may request to move to the front of the line upon your return.

Medication for service animals must go through X-ray or inspection screening. Please separate medications and inform the TSA officer that you carry these items for your service dog.

Learn more at TSA.gov


Nursing Pod

A Mamava nursing parent pod is located near Gate 7 post-security. The pod is private, handicap accessible and has charging ports, a comfortable bench and secure pin-pad entry. The Mamava app can be downloaded for Apple and Android.

Family Restrooms

There is one unisex/family restroom located in the baggage claim area, and one in the gate area post security screening. All airport bathrooms are equipped with baby-changing tables for parents who need to change a diaper.

Restrooms

All public restrooms can accommodate individuals with disabilities.


Defibrillators

Defibrillators are available in the terminal for use in cardiac emergencies. They are located in multiple areas throughout the airport.

On-site Emergency Personnell

Firefighers are on-site 24 hours a day, 7 days a week. Call 911 and emergency services will assist within minutes.



Hidden Disability Program

Rapid City Regional Airport is proud to be the first airport in the Dakotas to join the Hidden Disabilities Sunflower Program.

Free sunflower lanyards are available at the terminal, and may be worn as a subtle way of letting others know that they have a non-visible disability and may require additional support, assistance or a bit more time.

Frequently Asked Questions:

Where at RAP can I pick up a Hidden Disabilities Sunflower Item?

The parking desk on the main floor of the terminal. They are available for free, upon request and availability.

If I have a lanyard or other Hidden Disabilities Sunflower item, what’s my next step?

Wear the item anytime you want others to know that you have a hidden disability. At RAP, we’ve provided information to our employees and tenants about the program.

Does wearing a Hidden Disabilities Sunflower item give me access to expedited security screening?

The Hidden Disabilities Sunflower does not entitle the wearer to anything other than identifying that you have a hidden disability and that you may need some special assistance, help, or a little more time. It is not a pass to be fast-tracked through the security checkpoint, nor for any other benefit.

Do I qualify to wear the Hidden Disabilities Sunflower?

There is no qualifying list of hidden disabilities. If you have a hidden disability and feel that you would benefit from wearing a Hidden Disabilities Sunflower product, please do.



Language Resources

Language Line Translation Services are available for passengers at the Ground Transportation desk, located on the first floor.

Rapid City Regional Airport operates under the Language English Proficiency Plan (LEP) for the City of Rapid City. Learn More

Non Discrimination Policy

The Rapid City Regional Airport does not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities. This notice is provided as required by the Rehabilitation Act of 1973, Section 504, and Title II of the Americans with Disabilities Act of 1990.

Rapid City Regional Airport Title VI Policy 49 CFR Part 21 Unlawful Discrimination

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” 42 U.S.C. Section 2000d. Rapid City Regional Airport, and its employees, airport operators, lessees, tenants, concessionaires, contractors and airlines will not deny public services, employment and program opportunities to any person at Rapid City Regional Airport due to race, color, national origin, and disability or be otherwise subjected to discrimination pursuant to the Code of Federal Regulations, Department of Transportation, Part 21 -Title VI of the Civil Rights Act of 1964.

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI should report the complaint to the Disability/Title VI Coordinator at 605-394-4136. Discriminatory allegations may also be filed with the Federal Aviation Administration:

 

Federal Aviation Administration

Office of Civil Rights, ACR -1

800 Independence Avenue, S.W.

Washington, D.C. 20591


Discrimination Complaint Procedure

A formal complaint must be filed within 30 days of the occurrence of the alleged discriminatory act. Assistance is available upon request.

Please contact Rapid City Regional Airport at 605-394-4195.